FAQ

Frequently Asked Questions

DO I NEED APPROVAL FROM HOA TO MAKE CHANGES TO MY HOME?

Yes - Additions, modifications, and changes to the exterior of your home and property require review and approval by the Architectural Reviewer prior to the work being done or addition being installed. Common projects include; shed installation, changes in landscaping, fence replacement or extension, swimming pool installation, and patio or deck installation.
 
Major projects such as the installation of a patio or pool will require a deposit, while minor projects such as painting or landscaping will only require you to submit the application for approval, but no fee will be required.
 
To complete the online request from click here. Make sure to include your plat map marked with where the modifications will be occurring.
 
 

WHO IS MY HOA?

Brookstone Creek Homeowners Association (HOA) is managed by CCMC, which oversees the daily operations and financials of the association.
 
 
The HOA team consists of:
 
Community Manager | Rose Carter
rcarter@ccmcnet.com
 
Association financials & assessments
Review of your exterior improvement requests
Community Standards / Violations; reporting or updating on statuses of a letter you may have received
Rules and regulations of the Association
Maintenance issues in the amenity areas
Association operations including the roles and responsibilities of contractors providing services to the community (i.e. lifeguards, landscaper, etc.)
 
Lifestyle Director | Chris Lee
chlee@ccmcnet.com
 
Community Events & Programs
Rentals of amenity center, pool, playgrounds, and other common spaces
New resident move-in information
Resident communications (email, text, social media, etc.)
Sponsorships, Marketing, and Advertising
 
Community Standards Admin | Alexis Gaudioso
agaudioso@ccmcnet.com
 
Review of your exterior improvement requests
Community Standards / Violations; reporting or updating on statuses of a letter you may have received
Rules and regulations of the Association
 
 

WHY DO I HAVE TO PAY HOA DUES?

To accomplish the many tasks for which it is responsible, the association must have operating funds for daily maintenance, repairs and administration, as well as adequate replacement reserve funds for major repairs or replacements for common property. In order to obtain these funds, all members within your community are required to pay assessments to the association. The Board of Directors will establish assessment rates each year and adopt the annual budget for your community. The association will notify you of the amount and due date of your specific assessment. If you do not have any information regarding the assessments, please contact Rose Carter, Brookstone Creek community manager at rosecarter@ccmcnet.com
 
While we work hard to contain expenses, periodic increases in your assessment may occur to cover the rising costs of operations, and maintenance of your community.
 
Keeping in mind that assessments are the primary source of income for community associations, we encourage all members to pay them in a timely manner. Members who do not pay their assessments on time may be subject to various monetary penalties and usage restrictions. While this may seem extreme, please remember that your association can operate only if all members pay their assessments when due. That will allow your association to properly administer and maintain your community.
 

HOW DO I PAY MY DUES?

There are multiple ways to pay your assessments. Please visit the "Pay Assessments" page.

HOW SHOULD I KEEP MY LOT?

Owners have the duty to keep their Lot and all Improvements thereon in good condition and repair and in a well-maintained, safe, clean and attractive condition at all times. (Development Area Declaration, Section 2.10) This includes, but not limited to:
  • Lawn mowing & edging
  • Tree & shrub pruning
  • Watering
  • Keeping lawn & garden areas alive
  • Free of weeds

WHERE SHOULD I STORE MY TRASH BINS?

You can store your trash/recycling bins inside your garage or behind the fence on the side of your home.
Pro tip:  make sure it is not visible from any street, alley, or adjacent residence

WHERE CAN I PUT MY BASKETBALL GOAL?

They may be used in un-fenced yards and on private driveways in the Development Area during periods of active play, if the portable goals are removed from sight when not in use:
  • They must be maintained in good condition & repair
  • They may not be placed in any right-of-way
Basketball goals may not be permanently installed on a lot (Development Area Declaration, Section 2.24)

WHY DID I RECEIVE A VIOLATION?

Our HOA team will travel the community to ensure the community declarations are being followed. If you have received a violation notice and have questions please reach out to our HOA team.
 
Rose Carter - Community Manager
rcarter@ccmcnet.com
 
Alexis Gaudioso - Community Standards Admin
agaudioso@ccmcnet.com

Visit Us:

5303 Coulee Cove, San Antonio, TX 78266
Contact Us

Office Hours 8:00-5:00pm
(Office closed daily 12:30-1:30pm for lunch)

After business hours emergency number:
1-800-274-3165